HELPFUL INFORMATION
Frequently Asked Questions
To make things easy, we’ve organized our FAQs into two sections — one for guests planning their stay, and one for homeowners interested in partnering with BNB Gulf Coast.
FAQ for Guests
Answers to common questions about our homes, amenities, policies, and what to expect during your stay.
Check-in, amenities, and house policies
Wi-Fi, parking, pets, and beach gear
FAQ for Property Owners
Information for homeowners exploring short-term rental management with BNB Gulf Coast.
Management services and operations
Marketing, performance, and communication
Guests | FAQ
How do I make a reservation?
Reservations can be made directly through our website by selecting your desired dates and choosing from available properties. Follow the prompts to complete your booking.
What is your cancellation policy?
Cancellations made within the allowable cancellation window receive a full refund. If cancellation occurs outside of that period, we recommend purchasing travel insurance. All cancellations follow the policy selected at booking.
When will I receive check-in information?
Check-in details are sent the day before arrival. For security reasons, door codes are not shared earlier.
What is your typical response time to guests?
We pride ourselves on fast communication and typically respond within minutes. In rare cases, responses may take up to one hour, except between the hours of 10:00 PM and 6:00 AM.
Do you allow early check-in or late check-out?
We do not guarantee early check-in or late check-out due to our high cleanliness standards. However, if the property is ready before the standard 4:00 PM check-in time, we will notify you as soon as possible.
What is the Wi-Fi speed at your properties?
All properties include high-speed internet with a minimum speed of 500 Mbps.
Is parking available at the property?
Yes. Complimentary parking is available for up to two vehicles. Vehicles must be parked in the driveway. Illegally parked vehicles may be subject to towing and associated fines.
What are the quiet hours?
Guests are expected to be respectful of neighbors. Quiet hours are enforced from 10:00 PM to 8:00 AM in accordance with local regulations.
Are kitchen essentials provided?
Yes. All homes include pots, pans, cutlery, glassware, and essential kitchen items for guest use.
Do your properties include beach gear?
Yes. Properties are stocked with beach chairs, a beach umbrella, at least one cooler, and beach towels for guest use.
Is the pool heated?
Pools are maintained at approximately 86°F at no additional charge. Heating above this temperature is available for an additional $150 fee per stay or per week (depending on length of stay). Please note that pool heaters may not perform efficiently when outdoor temperatures fall below 60°F.
Are pets allowed?
Some properties are pet-friendly, while others are not. Please refer to the individual listing for pet policies and any applicable fees.
Do you provide baby equipment?
Yes. All properties have access to a Pack ’n Play and a high chair. Please notify us in advance so we can ensure these items are sanitized and prepared for your arrival.
Are your properties located in safe neighborhoods?
Yes. We are very selective with the locations we manage and only host properties in safe, well-established neighborhoods.
Do you offer discounts?
Our pricing is designed to be competitive and transparent. Weekly and monthly discounts are already built into the rates when applicable. No additional discounts are offered.
What happens if I damage something during my stay?
If an item is damaged, we will ask that the cost of replacement be covered.
Property Owners | FAQ
What services do you offer property owners?
BNB Gulf Coast provides full-service short-term rental management only. We operate on an all-in model to ensure consistency, quality, and accountability across every property we manage.
What is your average occupancy rate?
Across our portfolio, we average approximately 87% annual occupancy. Some seasons reach close to 100%, while others may range between 60–70%, depending on market demand and seasonality.
Can you provide references?
Yes. Our current homeowners and professional partners are happy to provide references and speak to their experience working with us.
How do you market my property?
We use a multi-channel marketing strategy that includes listing optimization, targeted online promotion, and social media exposure. We also leverage Wander-powered direct booking sites, which professionally showcase each property, build guest trust, reduce reliance on third-party platforms, and help increase net revenue by lowering booking fees.
How are bookings and financial matters handled?
We manage all booking-related financial transactions, including guest payments, security deposits, and rental fees. Homeowners receive transparent accounting and regular reporting on financial performance.
How do you handle guest communication and inquiries?
Our team manages all guest communication, responding promptly to inquiries, requests, and concerns to ensure a smooth and positive experience from booking through checkout.
What is your typical response time for owners and guests?
We pride ourselves on fast communication and typically respond within minutes. In rare cases, responses may take up to one hour, except between the hours of 10:00 PM and 6:00 AM.
How are maintenance and repairs handled?
We work with trusted maintenance professionals and conduct regular inspections. Any issues are addressed promptly to keep homes well-maintained and guest-ready.
Ready to Take the Next Step?
Whether you’re planning your next Gulf Coast getaway or exploring professional short-term rental management for your home, we’re here to help you move forward with confidence.